General Terms and Conditions of Sale

BabyBjorn UK Limited (“BabyBjörn”), a UK limited company with its registered address at 1 Chapel Street, Warwick, CV34 4HL, and company registration number 15032705, operates www.babybjorn.co.uk (the “Website”).

Contact details and other information about BabyBjörn are available on the Website and in BabyBjörn’s Terms and Conditions of Use for the Website, which are available here.

1. GENERAL

1.1 These general terms and conditions (“the Terms”) apply when you as a consumer, an individual acting for purposes that are wholly or mainly outside of your trade, business, craft of profession, (“the Customer”) place an order via the Website. The Terms are only applicable to a Customer who is a consumer and who places orders via the Website and do not apply to any customer who is acting for purposes relating to their trade, business, craft or profession.

1.2 To be able to place orders on the Website, the Customer must be aged 18 years or over and have an address in the United Kingdom. BabyBjörn reserves the right in individual cases to refuse or modify a Customer’s order (in the way specified below in the Contract and Order section).

1.3 BabyBjörn accepts no liability for products selling out, or for any image or typographical errors on the Website, e.g. errors in a product description or technical specification, incorrect prices or incorrect information about product availability. BabyBjörn is entitled to correct any such errors, as well as change or update the information on the Website, at any time.

1.4 In addition to these Terms, BabyBjörn’s Terms and Conditions of Use for the Website, which are available here, also apply. The Terms and Conditions of Use describe the provisions for, inter alia, confidentiality and personal data, cookies, material on the Website, intellectual property rights, such as trademarks and copyright, as well as liability.

1.5 The Customer can always contact BabyBjörn’s Customer Service through the contact details below.
Telephone number: +46 (0) 10-138 92 72

E-mail: customerservice@babybjorn.com

BabyBjörn tries to reply within 24 hours of receiving the question (during normal working hours, i.e. Monday-Friday 9am – 5pm).

2. CONTRACT AND ORDER

2.1 To be able to make a purchase via the Website, the Customer must accept the Terms. By placing an order on the Website, the Customer accepts the Terms, including BabyBjörn’s Terms and Conditions of Use for the Website.

2.2 Once the Customer has placed their order, BabyBjörn sends an order confirmation to the e-mail address the Customer has specified when placing the order. A contract for purchase is concluded between the Customer and BabyBjörn as at the date of an order confirmation. The Customer should save this order confirmation in case they need to contact BabyBjörn’s Customer Service. The Customer can cancel their order up until the point it is confirmed by BabyBjörn and, in this case, any payments made by the Customer or their debit or credit card company in respect of the order will be refunded to the original payment method used to purchase the product.

2.3 BabyBjörn reserves the right to refuse to accept an order that contains incorrect personal data or if the Customer has a record of non-payment.

2.4 If unforeseen errors in price, delivery time or other circumstances should arise:
2.4.1 pre-confirmation (i.e., before BabyBjörn has sent an order confirmation), BabyBjörn is entitled to refuse the Customer’s order.
2.4.2 post-confirmation (i.e., once BabyBjörn has sent an order confirmation), BabyBjörn is entitled to refuse to accept the Customer’s order. In this event, BabyBjörn will contact the Customer to inform them of this. In such a case, the Customer is entitled to either change or cancel their order. BabyBjörn will wait for the Customer’s approval of the modified terms before BabyBjörn proceeds with the order.

3. CUSTOMER DATA ETC.

3.1 When the Customer is placing an order, the Customer will be asked to provide certain personal data. The Customer confirms that the data entered by the Customer are correct and complete, and is responsible for incorrectly entered data.

3.2 BabyBjörn manages personal data in accordance with applicable personal data legislation and in accordance with BabyBjörn’s Terms and Conditions of Use for the Website (see clause 1.4 above).

4. PRICES, CHARGES AND PAYMENT

4.1 When ordering via the Website, the prices specified on the Website apply. Prices are specified in pound sterling and include VAT. The prices do not include payment charges, delivery charges and invoicing charges or similar, which may be added and are specified separately.

4.2 BabyBjörn accepts no liability for printing and typographical errors relating to price. The Customer is always informed about any price adjustments after an order has been placed and, in this case, they are entitled to change or cancel their order.

4.3 The possible payment methods are specified on the Website. BabyBjörn uses third-party payment services. The providers of these payment services have their own terms and conditions of use that regulate, inter alia, the way the Customer’s personal data is managed. These terms and conditions are accessible when the Customer selects a payment method.

4.4 BabyBjörn is entitled to take payment from the Customer as soon as the Customer places the order, unless the Customer has selected payment by invoice or some similar payment method. When paying by invoice or part payment, BabyBjörn, or the payment solution provider, can request a credit check. In the event of late payment or non-payment, the statutory interest on overdue payment will be charged and the Customer will also be liable to pay for the cost of a written reminder.

5. CAMPAIGNS AND SPECIAL OFFERS

5.1 BabyBjörn may from time to time offer campaigns on the Website. Any such campaigns may have other terms and conditions than the provisions in these Terms. The campaign terms and conditions will apply for as long as the campaign is active and to the specific products included in the campaign. BabyBjörn reserves the right to terminate such campaigns at any time. Special offers on specific products on the Website apply for a limited time only while stocks last.

6. DELIVERY AND TRANSPORT

6.1 Products that are in stock are normally delivered within the number of working days specified on the Website, and in any event no later than 30 days after the date of an order confirmation. In the unlikely event that delivery takes more than 30 days, the Customer is entitled to cancel their order. If the Customer cancels its whole order BabyBjörn will refund the order value and reasonable return shipping costs.

6.2 BabyBjörn does its best to deliver as fast as possible, but unfortunately delays may occur. Therefore, BabyBjörn does not guarantee delivery on any specific day and, unless otherwise agreed, does not accept liability for delays. The expected delivery time for the product is stated on the order confirmation, at the checkout and/or on the product page in question on the Website. If it is not possible to deliver a product in time, BabyBjörn will send an e-mail message with information to the Customer. If a product is unavailable or cannot be delivered for some other reason, the product will be cancelled from the order and, in this case, any payments made by the Customer or their debit or credit card company in respect of the order will be refunded.

6.3 Parcels must be collected by the Customer within the time specified on the notification. Parcels should normally be collected in person with valid proof of identity and order number. The Customer always receives notification of where and when to collect the parcel. Notification may be made via SMS, the postal service, email or telephone. In the event of non-collection of a parcel, BabyBjörn reserves the right to invoice the Customer for return shipping, a service charge and handling fee.

7. CANCELLATION RIGHTS

Cancellation/changes to an Order

7.1 You have a legal right to change your mind and cancel the contract between you and us within 14 days of delivery of your products without giving a reason. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more detail below. Please note that the right to change your mind does not apply to any bespoke products you purchase from us (i.e. products that we create to your specification or are clearly personalised). This statutory right is also in addition to the 90 day returns policy that is set out here.

7.2 The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products. You may cancel the contract in respect of all products delivered or in respect of certain of the products only. Where you order multiple products in one order or a product is delivered in separate parts, lots or pieces, the cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last product, part, lot or piece that makes up your order.

7.3 To exercise the right to cancel, you must inform us of your decision to cancel the contract with us by making a clear statement (e.g. a letter sent by post or email). The easiest way to do this is to contact our Customer Services team. You may use this model cancellation form but you are not required to do so.

7.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.

7.5 We will send you an acknowledgement of receipt of your notice to cancel by email.

7.6 If you cancel the contract with us, we will reimburse you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us and for any deductions permitted under clause 7.9).

7.7 We will make the reimbursement without undue delay, and not later than:

7.7.1 14 days after the day we receive back from you any products supplied;

7.7.2 (if earlier) 14 days after the day you provide evidence that you have returned the products; or

7.7.3 if there were no products supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

7.8 We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.

7.9 We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the products resulting from the unfair and/or unreasonable wear and tear of the products other than what is necessary to establish the nature, characteristics and functioning of the products. We may make a deduction from any reimbursement (you are entitled to from us) for such loss in value of any products we supply.

7.10 If you wish to exercise your rights to a refund under this clause 7, you must return those products to the following address:

Scan Global Logistics (UK) Limited
Attn: BabyBjörn Webshop
Unit 14, 5 Mills Road, Aylesford
Kent ME20 7NA
United Kingdom

We will pay the costs of return if the products are faulty or misdescribed in accordance with clause 7.13.

7.11 You are responsible for taking reasonable care of the products until they are returned to us. We recommend that you should primarily use the “Return of Products to BabyBjörn Shop” form that accompanies the delivery and that you keep proof of postage. We will be unable to provide you with a full refund if the products are not returned to us or if they are damaged when they arrive.

Refund payments

7.12 We will make the reimbursement using the same means of payment as you used for the initial transaction; you will not incur any fees as a result of the reimbursement.

Other refunds

7.13 You have legal rights in relation to products that are not as described, faulty or otherwise not fit for purpose. If you believe that any products that you have ordered do not conform with these Terms, please contact our Customer Services Team to request a replacement or refund.

7.14 If, due to unforeseen circumstances, we are unable to fulfil your order or any of the products in a particular order, we will refund the value of the product(s) that we were unable to fulfil and, if the full order is cancelled, any delivery charges. You may obtain a refund by contacting us.

7.15 BabyBjörn also offers Customers a 90 day return policy where any products purchased on the Website can be returned within 90 days of receipt of the ordered product. You can follow the same steps as set out in this clause 7 to return these products.

7.16 If the Customer withdraws from their purchase, the amount the Customer has paid for the product is refunded to the Customer, including any delivery charges in connection with the purchase. Exceptions apply to any supplementary delivery charges as a result of the Customer selecting some other delivery method than the standard delivery offered by BabyBjörn. When returning part of an order, the delivery cost is not refunded. BabyBjörn is entitled to deduct a sum from the amount to be refunded equivalent to the product’s depreciation compared to the product’s original value if and to the degree that such depreciation is due to the Customer having handled the product to a greater extent than is necessary to establish its qualities or function.

7.17 BabyBjörn refunds the amount as quickly as possible and no later than within 14 days of receiving the Customer’s notification of exercising the right of withdrawal. However, BabyBjörn is allowed to delay the refund until BabyBjörn has received the product or the Customer has shown evidence that the product has been sent back. The Customer will be refunded via the payment option selected by the Customer, provided that no other agreement has been made or that there are no obstacles to such a refund.

8. WARRANTY AND COMPLAINTS
8.1 Certain BabyBjörn products may be covered by a warranty which is more favourable than the Customer’s rights under applicable consumer protection legislation. In these cases, information about any warranty period and the specific warranty terms and conditions for any such product are specified in the product description.
The warranty only covers original manufacturing defects and not defects arising from the Customer’s alterations to the product’s function and appearance, accidents, misuse, deviations from care and servicing instructions, as well as normal use and wear and tear.

8.2 BabyBjörn is under a legal duty to supply products that conform with these Terms. The right of complaint in accordance with applicable consumer protection legislation covers products that are defective in accordance with relevant consumer protection legislation.

8.3 BabyBjörn pays return shipping costs for approved complaints.

8.4 Once the complained about product has been returned and the complaint approved, BabyBjörn will compensate the Customer in accordance with applicable consumer protection legislation. BabyBjörn endeavours to do so within 30 days of the date on which BabyBjörn received the complaint, but it may take longer depending on the nature of the product. BabyBjörn reserves the right to reject a complaint if the product turns out not to be defective in accordance with applicable consumer protection legislation.

8.5 Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; and (iii) any matter in respect of which it would be unlawful for us to exclude or restrict our liability. If BabyBjörn fails to comply with these Terms, it is responsible for loss or damage the Customer suffers that is a foreseeable result of BabyBjörn breaching this contract but BabyBjörn is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both BabyBjörn and the Customer knew it might happen, for example, if the Customer discussed it with BabyBjörn during the sales process.

9. CHANGES TO THE TERMS

9.1 BabyBjörn reserves the right at any time and at its own discretion to make changes to these Terms without giving any prior notice (for example, if there is a change in the law that means we need to change these Terms). When BabyBjörn makes changes to these Terms, BabyBjörn will post the new Terms on the Website. Changes apply from the time the Customer accepts the Terms (by making a new purchase or by visiting the Website). BabyBjörn recommends that the Customer checks the Website regularly to find out about any changes to the Terms.

9.2 Each purchase that the Customer has made, however, will be governed by the Terms in force at the time each respective order was placed.

10. INVALIDITY

10.1 If any provision or part thereof in these Terms should be held by any court to be invalid or unenforceable, this will not invalidate the Terms in their entirety. Reasonable adjustment of the invalid provision should be made instead, so that it becomes valid and enforceable to the extent that the applicable law allows.

11. CONTACTING US

Should you have any reason for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us by clicking here or by using the following details:

Address: BabyBjörn AB, Kulltorpsvägen 49, Lanna, 333 74 Bredaryd

Email address: customerservice@babybjorn.com

Telephone number: +46 (0) 10-138 92 72

12. APPLICABLE LAW AND DISPUTES

12.1 These Terms are governed by English law. This means your purchase of the products and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law.

12.2 You can bring legal proceedings in respect of these Terms in the English courts. If you live in Scotland you can bring legal proceedings in respect of these Terms in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of these Terms in either the Northern Irish or the English courts.

12.3 If we direct the Website to (and/or pursue our commercial or professional activities in relation to the Website in) the country in which you are resident, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms, including clause 12.1, affects your rights as a consumer to rely on such mandatory provisions of local law.

Terms last updated January 31, 2024.

13. GENERAL TERMS AND CONDITIONS – E-GIFT CARD

13.1 General

13. 1.1 These rules, terms and conditions apply to the purchase of BabyBjörn Gift Cards from one of our websites: www.BabyBjorn.se, www.babybjorn.de, www.babybjorn.es, www.babybjorn.co.uk, www.babybjorn.com, www.babybjorn.it, www.babybjorn.fr, www.babybjorn.eu (“BabyBjörn Gift Card”). In addition to the rules specified above, BabyBjörn’s General Terms and Conditions of Sale will also apply to the purchase of a BabyBjörn Gift Card. By purchasing a BabyBjörn Gift Card, you accept these terms and conditions (“Terms and Conditions”).

13.1.2 We may make changes to these Terms and Conditions from time to time (if, for example, there is a change in the law that means we need to change these Terms and Conditions) but the Terms and Conditions applicable at the time of your order will apply to that order. Please check these Terms and Conditions regularly to ensure that you understand the Terms and Conditions that apply at the time that you order BabyBjörn Gift Cards. The most recent Terms and Conditions are always available at https://www.babybjorn.co.uk/user-terms-conditions/
13.1.3 A BabyBjörn Gift Card can only be used as a means of payment online on the website from which the gift card was purchased. You can use a BabyBjörn Gift Card as a means of payment for all or part of the amount when purchasing a selected item or items. If the amount of your online purchase is not entirely covered by your BabyBjörn Gift Card, you can use an additional payment method to pay the difference and complete the purchase. You can always check your current balance online by proceeding to the checkout and entering the code for your BabyBjörn Gift Card.
13.1.4 Please note that BabyBjörn only uses personal information provided in accordance with it’s privacy policy.

12.2 Order and Payment

12.2.1 You must be at least 18 years old to place an order for a BabyBjörn Gift Card. To submit an order via the Website you must first register an account with us and then follow the procedure set out on the Website to submit your order. Once we have validated your order we will send you an e-mail confirming acceptance of your order.]

12.2.2 If you order your BabyBjörn Gift Card online, your order will be processed and dispatched by BabyBjorn UK Limited.

12.2.3 BabyBjörn AB accepts the same payment methods for purchase of BabyBjörn Gift Cards as for standard purchases on the BabyBjörn website.

12.3 Delivery

All BabyBjörn Gift Cards that are purchased online from our website are electronic. You will receive your gift card via the email address that was specified at the time of purchase and delivery is free. It is important that you specify the correct email address, and that you save your BabyBjörn Gift Card, since it will not be possible for us to issue a new one or provide a copy of the gift card if you should accidently delete it from your inbox or misplace it in some other way. Your BabyBjörn Gift Card will be sent to the chosen recipient’s email address immediately after the purchase has been completed.

12.4 Validity

12.4.1 Each individual purchase of a BabyBjörn Gift Card is limited to a maximum value of three hundred (300) GBP. The minimum value for a BabyBjörn Gift Card is fifty (50) GBP.

12.4.2 A BabyBjörn Gift Card is valid for one (1) year from the date of the most recent activation or purchase, whichever is earliest. Once the period of validity has expired, the BabyBjörn Gift Card cannot be used as a means of payment for purchases, cannot be reactivated, and nor can any remaining unused value be repaid.

12.4.3 A BabyBjörn Gift Card can be used until the balance on the card is zero. When a BabyBjörn Gift Card is used the amount of the purchase will be deducted from the balance on that BabyBjörn Gift Card. The remaining balance may be applied to future purchases. Change will not be given.

12.4.4 We reserve the right to refuse to accept any BabyBjörn Gift Card that we believe has been stolen or is being used fraudulently or in breach of these Terms.

12.4.5 The balance on a BabyBjörn Gift Card may be checked at any time on the website on which it was purchased.

12.4.6 The BabyBjörn Gift Card is not a cheque guarantee, credit, debit or charge card and cannot be exchanged for cash or be used towards the purchase of another BabyBjörn Gift Card.

12.4.7 The recipient may only use the BabyBjörn Gift Card for their personal, non-commercial use. The recipient may not sell any BabyBjörn Gift Card. BabyBjörn Gift Cards may not be used in sales or promotional activities including as give-aways or prizes in competitions. We reserve the right to cancel any BabyBjörn Gift Card that we suspect has been resold or obtained in connection with an unauthorised sales or promotional activity.

12.5 Returns

12.5.1 If you return a product that has been purchased online using a BabyBjörn Gift Card, we will credit monies owing to that BabyBjörn Gift Card. Please note that the original expiration date of that BabyBjörn Gift Card will apply.

12.5.2 If you paid for your order using two different payment methods, the refund you receive will be divided in exactly the same way. For example, if you have paid for the order with a gift card and a credit card, we will refund the same amount to your credit card and issue a new gift card according to the same division.

12.6 Cancellation and refunds of the BabyBjörn Gift Card

12.6.1 You have the right to withdraw from the contract during the Withdrawal Period (as defined in clause 12.6.3) without giving any reason provided that the BabyBjörn Gift Card(s) has not been used.

12.6.2 These cancellation rights can only be exercised by you (the purchaser of the relevant BabyBjörn Gift Card) and cannot be exercised by anyone else who you may give the BabyBjörn Gift Card to as a gift or otherwise.

12.6.3 The withdrawal period shall be 14 days from the date you, or a third party named by you, who is not the carrier, have/has taken possession of the BabyBjörn Gift Cards, or, where your order contained multiple BabyBjörn Gift Cards which will be delivered separately, delivery of the final BabyBjörn Gift Card(s) making up your order (“Withdrawal Period”).

12.6.4 To meet the withdrawal period deadline you will need to notify us about the fact that you are exercising your right of withdrawal before the expiry of the Withdrawal Period.

12.6.5 If you withdraw from the contract during the Withdrawal Period in accordance with this Clause 12, we shall cancel the BabyBjörn Gift Card(s) and reimburse all payments we received from you at the latest within 14 days from the date on which the notification of withdrawal of the contract has been received by us. For this repayment we shall use the same method of payment that you used making the original transaction, unless we arrange a different method with you; you will not be charged any fees for such repayments under any circumstances.

12.6.6 To exercise your right of withdrawal you must inform us (BabyBjörn AB, Kulltorpsvägen 49, Lanna, 333 74 Bredaryd. Email address: customerservice@babybjorn.com) submitting a clear declaration (e.g. a letter sent by post, a fax or an email) stating your decision to withdraw from the contract. You can use the sample withdrawal form contained in the Terms of Sale however, this is not mandatory.

12.7 Limited liability

12.7.1 Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; and (iii) any matter in respect of which it would be unlawful for us to exclude or restrict our liability. If BabyBjörn fails to comply with these Terms and Conditions, it is responsible for loss or damage the Customer suffers that is a foreseeable result of BabyBjörn breaching this contract but BabyBjörn is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both BabyBjörn and the Customer knew it might happen, for example, if the Customer discussed it with BabyBjörn during the sales process.

12.7.2 BabyBjörn cannot be held liable for a BabyBjörn Gift Card that has been activated and is subsequently lost, stolen, deactivated or damaged. Please treat your BabyBjörn Gift Cards with the same care as cash.

12.8 Applicable law and disputes

12.1 These Terms and Conditions are governed by English law. This means your purchase of the BabyBjörn Gift Card and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law.

12.3 If we direct the services to (and/or pursue our commercial or professional activities in relation to the services in) the country in which you are resident, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms and conditions, including clause 12.1, affects your rights as a consumer to rely on such mandatory provisions of local law.

General terms and conditions of sale

General Terms and Conditions of Sale